Medical Debt Collection Services

Compassionate. Compliant. Built for Better Recovery.

A clipboard holds a medical billing statement as a gloved hand places a blue sticky note labeled Medical Debt on top—hinting at possible involvement from a medical debt collection agency. A calculator is partially visible in the corner.

Why Healthcare Providers Choose Kinum

Dental practices depend on steady revenue to support staff, equipment, and ongoing patient care. But when patients fall behind on treatment balances or insurance gaps widen, it disrupts cash flow and creates unnecessary administrative workload. At the same time, preserving patient relationships is essential for long-term practice growth.  Kinum’s dental collection services help practices recover unpaid balances quickly and professionally, using a process that is clear, respectful, and designed to maintain patient trust.

We Support All Areas of Medical with Collection Services

Older woman with a walker sits in a waiting room with two other people. Medical staff in scrubs work at a computer in the background behind glass walls. The setting appears to be a healthcare facility.

Hospitals and Multi-Specialty Clinics

A woman wearing a mask sits at a glass desk across from a masked doctor with a stethoscope, who is writing on a clipboard in a modern medical office.

Private Medical Practices

An elderly woman with a cane sits on a couch, looking up at a healthcare worker in a white coat and gloves who is helping her stand. There are lamps, a table, and medical supplies nearby.

Senior Living and Nursing Home Facilities

A scientist wearing safety goggles examines samples through a microscope in a laboratory, surrounded by racks of test tubes and sample containers, with a computer monitor and lab equipment nearby.

Independent Laboratories

Common Challenges in Medical Billing & Collections

Patients delay or avoid payment due to financial hardship, confusion, or billing disputes.

Staff spend hours managing past-due accounts instead of focusing on patient scheduling and care.

Healthcare organizations must balance empathy with operational and financial realities.

Rising costs and insurance shortfalls create larger patient-responsibility balances.

Kinum provides a compassionate, compliant, and results-driven approach that helps healthcare organizations recover revenue while maintaining trust and professionalism.

A person holding a pen uses a calculator on a desk with an open notebook, eyeglasses, and a stethoscope, suggesting work involving financial or medical calculations.

Our Proven Process for Medical Collections

Connect Phase – Flat-Fee Courtesy Outreach

Professional reminder notices, delivered via letters, phone calls, and digital communication, are branded and sent under your organization’s name.

Costs under $20 per account, with 100% of recovered funds going directly to you.
Flexible for both first- and third-party options, adapting to your internal processes.

Collect Phase – Contingency-Based Recovery

When accounts remain unresolved, they transition to third-party collections.

Our trained agents use proven methods to negotiate and recover overdue balances.
“No collect, no fee.” You only pay when we recover funds.

Legal Escalation (Only When Needed)

For accounts that remain unresolved, our nationwide attorney network provides legal escalation when appropriate.

Why Kinum is the Right Choice for Healthcare Collections

Experience & Expertise

Decades of experience supporting hospitals, medical groups, and healthcare networks.

Balanced Approach

Compassionate communication designed to support patient understanding while improving recovery.

Spanish Division

Full bilingual support for patients who prefer to communicate in Spanish.

Boutique Adaptability

Custom-fit workflows designed around your EHR, billing systems, and compliance requirements.

Compliance & Care

FDCPA, TCPA, and SSAE 18 certified—fully compliant with all state licensing requirements and operating with a certificate of authority in all 50 states and Puerto Rico.

Results Without Risk

Kinum helps dental practices recover unpaid patient balances through a consistent, compliant, and patient-friendly process. Our approach improves cash flow, reduces administrative workload, and supports the long-term financial health of your practice.

maree johnson

AM has been very helpful and fabulous with her customer service skills. It’s always good to know you’re speaking with someone with friendly services. It builds trust

April

Ann Meredith was very kind, understanding, and professional. She has been the very best debt collector who was able to come up with a solution for me in my difficult time. Thank you

Mitchell Reinert

Bit of a different review I’m sure but kinum called me to collect a debt a while back and I’m happy to say it’s finally paid off!
Jeremy helped me out with a payment plan that worked for me and was able to stick to it till the end despite some challenges he remained professional and was able to achieve a great outcome.

Hvac Specialist

Kinum has been such a time saver for us. They are friendly and efficient. Craig Fry has been excellent- he is always a friendly and happy to answer any and all questions you may have. We highly recommend this company for all your collection needs

Jenae Dunbar

The collector was very nice and sweet. She was understanding to my situation and we were able to come to an agreement when it comes to paying off my debt. She made sure to call me back after I left a message and I felt good about catching up on my payments by the end of the call.

Brandi Weaver

The collector I spoke with today was extremely professional and helpful in resolving a debt that I knew nothing about. She very clearly explained what the debt was from, explained the balance due, and even informed me of her ability to have the bad debt removed from my credit. All and all, she was extremely pleasant to deal with and I would highly recommend that she be used for other collections!

Amy Lines

The collector I talked to was awesome! It is horrible to have to go through not being able to pay your bills especially after a divorce and the bill wasn’t even my responsibility it was my ex-husbands but it was in my name. The gal I worked with was sympathetic to my situation amd was very sweet. These people are just doing their job so next time you get a call from a debt collector don’t be afraid!! They are really nice people at this place!!

Kathy Schweiger

Kinum has been great to work with! They’ve collected more for us than any company in the past. Their staged collection process works very well with no patient complaints. They are great communicators both with us and our patients and I highly recommend them.

Claire Combs

Great experience! We have two dental offices who use Kinum and it has been a great experience! Especially working with Craig, he has always checked in to make sure things are going smoothly with the process. The website is also user friendly!