Step 1: Automated calls & letters from you
Proprietary Debt Management Software
Our accounts receivable management software is easy to use and developed specifically for our system. View debt recovery rates, add and pause collection accounts, and manage your collections process from one cloud-based software.
3 letters from your company in your name
Step 1 includes 3 reminder letters sent at the right intervals. Connecting with your customer is important, so we facilitate that connection by sending our automated letters in your company’s name.
2 friendly reminder calls
Step 1 includes 2 phone call reminders, scripted in a friendly manner to maintain customer relationships.
Messaging customized for needs
Your Kinum Partner Rep will consult with you to find which messaging best fits your specific customers’ needs.
Customers are referred back to you
Your customers are instructed to work with your office, so you can control their payment plans, incoming money, and customer service experience.
Cancel an account at any time
Unlike traditional collection agency services, you have the ability to take an account out of the program at any time during Step 1 & 2.
Step 2: Continued connections directly from Kinum
Turn up the heat
After 5 friendly reminders, it’s the right time to visibly introduce a third party collection agency. Kinum always protects your relationships; our demands are stern yet diplomatic.
Up to 5 collection agency contacts
Kinum connects as a debt collector and applies the right amount of pressure without taking a large percent of your profit or damaging your relationships.
Customers are still referred back to you
Even when your customers require more demanding collection letters, we still refer them directly to you so you remain in control of payments.
Step 3: Collection agency services you can trust.
Our secure platform is designed to protect your sensitive customer information. Its robust tools include credit bureau reporting, multiple dialers, skip tracing, and data scrubbing and scoring of bankrupt and deceased accounts.
Our US based collection agents are honest, professional, and fair. They understand the value of the relationship you’ve built with your clients, and will treat them as their own.
We’ll use the best tools available to recover your money – and if we are unsuccessful, you pay no additional fee.
Step 4: Legal intervention with no additional fee
Nationwide network of collection attorneys
For no additional upfront fee, we offer personal legal contact and analysis from a nationwide network of attorneys that specialize in collection law.
Case-by-case legal evaluation
Kinum will check the collectibility of the account with an asset search to only initiate a suit when appropriate.
Complete control of intervention
If recommended by our law firm to file suit, any initiation of legal proceedings would require your prior approval.