Hospitality & Service Industry Collections

Efficient. Professional. Built to Keep Your Business Moving.

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Why Hospitality & Service Businesses Choose Kinum

Hospitality and service-based organizations rely on consistent revenue to manage staffing, supplies, reservations, and ongoing client services. When customers fall behind on payments, it disrupts operations and ties up valuable time your team could be spending on serving guests and clients.

Kinum’s collection services for hospitality and service providers help you recover more revenue, reduce administrative workload, and maintain smooth day-to-day operations with a structured, effective collections process.

We Support a Wide Range of Hospitality & Service Businesses

A row of empty lounge chairs with white umbrellas lines the edge of a curved outdoor pool, surrounded by lush green trees and palm trees under a partly cloudy sky.

Hotels & Resorts

A person in a black chefs coat holds a slate tray with salad served in orange peel cups, garnished with chopped greens and surrounded by fresh lettuce leaves.

Catering Services

Two women in workout clothes stand by treadmills, smiling and talking. One holds a water bottle, the other has a towel around her neck. In the background, a man and another woman are running on treadmills in a bright gym.

Health & Fitness Clubs

Two people wearing teal shirts and black aprons are working with green plants outdoors, surrounded by various potted shrubs and trees in a garden or nursery setting.

Landscaping & Lawn Care Providers

Common Challenges in the Hospitality & Service Industry

Guests or clients fail to pay deposits, invoices, or service balances.

Staff spend hours following up instead of focusing on service delivery and operations.

Uncollected revenue disrupts scheduling, staffing, and budgeting.

Inconsistent outreach leads to low recovery rates and unnecessary write-offs.

Kinum provides a streamlined and effective collections process that helps service-oriented businesses recover revenue quickly and consistently.

A man in a suit holds a clipboard and discusses something with two women wearing white shirts and blue aprons in a bright, elegant restaurant setting.

Our Proven Process for Hospitality & Service Collections

Connect Phase – Flat-Fee Courtesy Outreach

Professional reminder notices, delivered via letters, phone calls, and digital communication, are branded and sent under your organization’s name.

Costs under $20 per account, with 100% of recovered funds going directly to you.
Flexible for both first- and third-party options, adapting to your internal processes.

Collect Phase – Contingency-Based Recovery

When accounts remain unresolved, they transition to third-party collections.

Our trained agents use proven methods to negotiate and recover overdue balances.
“No collect, no fee.” You only pay when we recover funds.

Legal Escalation (Only When Needed)

For accounts that remain unresolved, our nationwide attorney network provides legal escalation when appropriate.

Why Kinum is the Right Choice for Hospitality & Service Industry Collections

Experience & Expertise

Decades of experience supporting hospitality and service businesses nationwide.

Efficient Processes

Proven collection strategies designed to increase recovery rates and reduce administrative strain.

Spanish Division

Full bilingual support for clear communication with diverse guest and client bases.

Boutique Adaptability

Custom-fit solutions tailored to your booking systems, membership platforms, or service scheduling tools.

Compliance & Care

FDCPA, TCPA, and SSAE 18 certified—fully compliant with all state licensing requirements and operating with a certificate of authority in all 50 states and Puerto Rico.

Results Without Risk

Kinum helps dental practices recover unpaid patient balances through a consistent, compliant, and patient-friendly process. Our approach improves cash flow, reduces administrative workload, and supports the long-term financial health of your practice.

maree johnson

AM has been very helpful and fabulous with her customer service skills. It’s always good to know you’re speaking with someone with friendly services. It builds trust

April

Ann Meredith was very kind, understanding, and professional. She has been the very best debt collector who was able to come up with a solution for me in my difficult time. Thank you

Mitchell Reinert

Bit of a different review I’m sure but kinum called me to collect a debt a while back and I’m happy to say it’s finally paid off!
Jeremy helped me out with a payment plan that worked for me and was able to stick to it till the end despite some challenges he remained professional and was able to achieve a great outcome.

Hvac Specialist

Kinum has been such a time saver for us. They are friendly and efficient. Craig Fry has been excellent- he is always a friendly and happy to answer any and all questions you may have. We highly recommend this company for all your collection needs

Jenae Dunbar

The collector was very nice and sweet. She was understanding to my situation and we were able to come to an agreement when it comes to paying off my debt. She made sure to call me back after I left a message and I felt good about catching up on my payments by the end of the call.

Brandi Weaver

The collector I spoke with today was extremely professional and helpful in resolving a debt that I knew nothing about. She very clearly explained what the debt was from, explained the balance due, and even informed me of her ability to have the bad debt removed from my credit. All and all, she was extremely pleasant to deal with and I would highly recommend that she be used for other collections!

Amy Lines

The collector I talked to was awesome! It is horrible to have to go through not being able to pay your bills especially after a divorce and the bill wasn’t even my responsibility it was my ex-husbands but it was in my name. The gal I worked with was sympathetic to my situation amd was very sweet. These people are just doing their job so next time you get a call from a debt collector don’t be afraid!! They are really nice people at this place!!

Kathy Schweiger

Kinum has been great to work with! They’ve collected more for us than any company in the past. Their staged collection process works very well with no patient complaints. They are great communicators both with us and our patients and I highly recommend them.

Claire Combs

Great experience! We have two dental offices who use Kinum and it has been a great experience! Especially working with Craig, he has always checked in to make sure things are going smoothly with the process. The website is also user friendly!