It’s all based on timing, and the fact that 80% of all debt is collected by a notice. So early in the life of an account we use first party contacts as if they come from you. However, for a small fee you have outsourced that process to us to save time, money and efficiency. As the account ages we introduce third party demand notices which come from us. We will contact your customers demanding payment of a delinquent debt in a firm but kind way. Our system starts early and systematically stays in contact with the debtor until we have resolution.